List of The Most Frequently Asked Questions

General Questions

Which countries are restricted from opening an account?

Palms Road Casino does not accept players from: Afghanistan, Azerbaijan, Bangladesh, Belarus, Brazil, Costa Rica, Estonia, Georgia, Greece, Germany, Hungary, India, Iran, Iraq, Israel, Latvia, Lithuania, Macedonia, Malaysia, Netherlands, Netherlands Antilles, Pakistan, Palestine, Poland, Romania, Russia, Turkey, Ukraine, or any regions under the jurisdiction of Anjouan.

How can I register an account?

Hit the “Sign Up” icon located in the top-right corner of the Palms Road Casino homepage and adhere to the guided steps.

What’s the age requirement to play?

The minimum age requirement to engage in gaming at Palms Road Casino is 18 years.

What games are available for play?

Your deposits unlock access to all games: Slots, Card Games, Roulette, Live Dealer experiences, and Specialties. Check our Terms & Conditions for any bonus-related play conditions.

Are there restrictions on games with bonus funds?

Yes, you can use bonus funds to play any game in our casino. However, each game type has specific wagering contributions based on the bonus terms and conditions. Typically:

Slots: Contribute 100% towards meeting wagering requirements.
Instant games (e.g., crash, plinko): Contribute 15%.
Table games: Contribute 0%.

Be sure to check the bonus terms and conditions for exact details.

Is free play available with an active bonus?

When a bonus is active, you can engage in promotional games barring Network Progressive Jackpot and Live Dealer games.

Is Mac supported for gaming?

Yes, our instant play games are fully compatible with Mac systems.

Can I use my iPhone/Android for gaming?

Palms Road Casino’s mobile site is seamlessly accessible on most iOS and Android devices.

How safe is Palms Road Casino?

Palms Road Casino prioritizes your security and privacy by employing state-of-the-art technology for safety.

Verifying legality of play in my area?

We recommend all players to verify the legality of online gambling in their jurisdiction before registering.

Is downloading software a requirement to play?

No software downloads needed, all games are directly playable on the Palms Road site.

Which browser offers the best gaming experience?

For optimal performance on our instant play casino, Google Chrome is the recommended browser.

Deposit Questions

Who cannot create an account due to country restrictions?

Palms Road Casino does not welcome players from certain countries due to legal restrictions, including but not limited to Afghanistan, Azerbaijan, and others as listed previously.

Steps to sign up for an account?

Registering an account is easy. Simply select the “Sign Up” option on our main page and follow the provided steps.

Minimum age for players?

Players must be 18 years or older to participate in gaming at Palms Road Casino.

Accessible games with a deposit?

Enjoy a variety of games with your deposits, including but not limited to Slots, Card Games, and Roulette. Bonus play may be subject to additional terms as outlined in our T&Cs.

Game limitations with bonus usage?

You can use bonus funds to play any game in our casino. However, each game type has specific wagering contributions based on the bonus terms and conditions. Typically:

Slots: Contribute 100% towards meeting wagering requirements.
Instant games (e.g., crash, plinko): Contribute 15%.
Table games: Contribute 0%.

Be sure to check the bonus terms and conditions for exact details.

Can I enjoy free play with bonuses?

Bonus terms allow for free play in a variety of games, with exceptions like Network Progressive Jackpot and Live Dealer titles.

Compatibility with Mac for gaming?

Mac users can enjoy instant play games without any compatibility issues.

Mobile gaming on iPhone/Android?

The mobile version of Palms Road Casino ensures a smooth gaming experience on both iOS and Android.

Security measures at Palms Road Casino?

Your safety is guaranteed with the latest security measures at Palms Road Casino.

Ensuring legal play in my jurisdiction?

It’s essential to confirm the legality of online gambling in your location before joining Palms Road Casino.

Need to download software for gaming?

Access all games directly through the Palms Road website without the need for any downloads.

Best browser for Palms Road Casino?

Google Chrome is the preferred browser for accessing and enjoying the best performance on our casino platform.

Payout Questions

Procedure for withdrawing winnings?

Request your winnings in the Finances section of your Palms Road account after document verification. Mobile users can navigate to “Finances” and then “Withdraw” for this process.

Estimated time to receive winnings?

The estimated payout timelines for all banking options are outlined in the Banking section of our website.

Is canceling a payout request possible?

Payout requests can be canceled as long as they are in “pending withdrawal” status, accessible through the Finances section.

Are there fees for withdrawals?

Palms Road Casino does not impose any withdrawal fees. However, payment processors may have their own transaction fees.

Promotions and Bonuses

Explaining the Welcome Offer.

The Welcome Offer at Palms Road Casino consists of multiple bonuses available after registration, suitable for various games. These can be claimed on your first five deposits, detailed in the Promotions section.

How to claim Palms Road Casino bonuses?

Claim bonuses in the Cashier bonus selection dropdown or on the promotions page. Just redeem your welcome offer, and proceed to make a deposit to activate the bonus.

Understanding Wagering Requirements.

Wagering requirements dictate how much you need to bet before withdrawing bonus winnings, calculated as Nx(D+B). For example, a $100 deposit with a 100% bonus under 35x wagering means $7,000 must be wagered.

Bonus usage restrictions?

In Palms Road casino we do not restrict any game for bonus usage. You can use bonus funds to play any game. However, each game type has specific wagering contributions based on the bonus terms and conditions. Typically:

Slots: Contribute 100% towards meeting wagering requirements.
Instant games (e.g., crash, plinko): Contribute 15%.
Table games: Contribute 0%.

Be sure to check the bonus terms and conditions for exact details.